Windows 7, Enterprise Desktop Support Technician

Course 50331A: Windows 7, Enterprise Desktop Support Technician
English | ISO | 2.1Gb
Genre: eLearning

About this Course
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Audience Profile
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

At Course Completion
After completing this course, students will be able to:

* Identify and Resolve Desktop Application Issues
* Identify the Cause of and Resolve Networking Issues
* Manage and Maintain Systems That Run Windows 7
* Support Mobile Users
* Identify the Cause of and Resolve Security Issues

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